Please review and sign below.

We have been retained by your employer to assist you with an immigration application. This Applicant Agreement is between the Applicant (you) and the Regulated Canadian Immigration Consulting Firm (Imagine Immigration).

Responsibilities and Commitments

As part of this agreement, Imagine Immigration agrees to do the following:

Conduct initial situation assessment
Advise as to which information and documents are required to support the application
Collect and review information and documents received
Draft the application and related support letters
Submit the complete application
Act as your representative in the matter of this application and handle all correspondence with government departments on your behalf.
Keep you and your employer updated on the progress of the application and provide ongoing guidance throughout the application process

You can reasonably expect a response to emails, voice mails and other messages within 72 hours from the Imagine Immigration. In the event that you have reason to believe that the RCIC (Regulated Canadian Immigration Consultant) you’re working with may be dead, incapacitated or similarly absent for a long period of time, please contact Imagine Immigration at our main contact number. You may also contact the regulatory body at the contact details listed in section 3. You agree to:

provide the Imagine Immigration in a timely manner with the information and documentation required to prepare the application
provide information that is truthful and accurate
immediately inform the Imagine Immigration of any change in the marital, family or civil status, change in employment or change of physical address or contact information
immediately notify Imagine Immigration if you are contacted directly by government bodies, including Immigration, Refugees and Citizenship Canada (IRCC) or a Provincial Nominee Program (such as BC PNP or OINP).

Imagine Immigration’s obligations under this agreement are null and void if you knowingly provide any inaccurate or misleading or false material information.

Payment Terms and Conditions

Payment Terms and Conditions are covered under the Consulting Agreement signed by your employer, with agreed upon fees to be paid by your employer. Government fees and incidental expenses are not included in the consulting fees. Any arrangement for reimbursement are strictly between you and your employer.

Dispute Resolution Related to the Code of Professional Ethics

Please be advised that all RCICs employed by Imagine Immigration are members in good standing of the College of Immigration and Citizenship Consultants (CICC), and as such, are bound by its By-laws, Code of Professional Ethics and associated Regulations. In the event of a dispute, you and Imagine Immigration will make every effort to resolve the matter between the two parties. In the event a resolution cannot be reached, you are to present the complaint in writing to your RCIC at Imagine Immigration and allow the RCIC thirty days to respond. In the event the dispute is still unresolved, you may follow the complaint and discipline procedure outlined by CICC on their website: https://college-ic.ca/protecting-the-public/complaints-process/make-a-complaint

CICC Contact Information:
College of Immigration and Citizenship Consultants (CICC)
550 North Service Road, Suite 1002
Burlington, ON L7L 6W6
Toll free: 1-877-836-7543

Confidentiality

All information and documentation reviewed by Imagine Immigration, required by Immigration, Refugees and Citizenship Canada (IRCC) and all other governing bodies and used for the preparation of the application will not be divulged to any third party, other than sub-consultants and employees, without prior consent, except as demanded by law. You understand that no information received in connection with the application can be treated as confidential so far as your employer is concerned. In the event the Imagine Immigration receives information from you that may jeopardize the outcome of an application, this information will be disclosed to the employer. You agree to the use of electronic communication and storage of confidential information. All electronic files are stored within Canada. Imagine Immigration will use their best efforts to maintain a high degree of security for electronic communication and information storage.

Force Majeure

Imagine Immigration’s failure to perform any term of the Applicant Agreement, as a result of conditions beyond their control, such as but not limited to, government restrictions, subsequent legislations (which may be enacted retroactively), war, strikes, or acts of God shall not be deemed in breach of this Agreement.

Termination

This Agreement is considered terminated upon completion of tasks identified under section 1 of this agreement. This Agreement is considered terminated if material changes occur in your application or eligibility which make it impossible to proceed with services detailed in section 1 of this Agreement. This Agreement may be terminated, upon writing, by you at which time any outstanding fees or disbursements will be settled between the employer and Imagine Immigration. In the event that you are terminated by your employer and your application has not yet been submitted, we will discuss options with your for continuing to work with Imagine Immigration directly or providing you with information to allow you to continue the application independently. Pursuant to Article 11 of the Code of Professional Ethics, this Agreement may be terminated, upon writing, by Imagine Immigration, provided withdrawal does not cause prejudice to the Applicant.

Governing Law

This Agreement shall be governed by the laws in effect in the Province of British Columbia, and the federal laws of Canada applicable therein and except for disputes pursuant to section 3 hereof, any dispute with respect to the terms of this Agreement shall be decided by a court of competent jurisdiction within the Province of British Columbia.

Delegation of Duties

Imagine Immigration is permitted to hire subcontractors or support personnel when required to perform the duties. The RCICs representing on the application will be responsible for the quality of work supplied by any subcontractors or support personnel.

Miscellaneous

You expressly authorize the RCIC to act on your behalf to the extent of the specific functions which the RCIC firm was retained to perform, as per Section 3 above. This Agreement may only be altered or amended when such changes are made in writing and executed by the parties hereto. You acknowledge that you have had sufficient time to review this Agreement and have been given an opportunity to obtain independent legal advice and translation prior to the execution and delivery of this Agreement. In the event you did not seek independent legal advice prior to signing this Agreement, you did so voluntarily without any undue pressure and agree that the failure to obtain independent legal advice shall not be used as a defence to the enforcement of obligations created by this Agreement.